Order Information

• You may place your orders using any of our convenient Customer Service options; phone, fax, email or internet.
• Orders may be placed via the internet, faxed or e-mailed 24 hours by using the order form provided on our web page, or by using the handy ‘shopping cart’ feature on-line.
  Our Customer Service fax number is 1-800-451-9990 and our email address is breck@breckpaper.com
• Orders may be phoned in during regular business hours, 8:00 a.m. - 5:00 p.m.(EST), Monday - Friday. Please have the information requested on the order form available at the time of the order.Customer Service Hotline: 1-800-874-5755 x107

Fulfillment Policy
Orders received before noon (EST) for inventory items will be shipped out the same day. Please allow 2-4 business days for delivery on stock items. Delivery times for special order items or custom products vary; please contact customer service for further details.

Minimum Quantities
All orders under $25.00 will be charged a $5.00 small order fee. Please note; we do not break down packaging units, (i.e., if you need 2 rolls of a particular receipt, and the packaging quantity is 4 rolls per case, you must order one (1) full case). In emergency situations, we can ship a partial case overnight and the balance of the case via ground service.

Shipping Methods
We ship via the most economical method depending on product weight, bulk, and customer lead-time requirements. For smaller orders, we ship via UPS ground service. Items can be shipped Second Day Air or Next Day Air upon request. Please check with Customer Service at the time of order for approximate freight charges, as these methods can be quite costly. Orders of excessive weight will be shipped via common carrier. Freight costs will be listed as a separate line item on our invoice.

Pricing
Prices will be confirmed at time of order. Prices shown on the website are priced for 1 unit. Volume discounts are available (and will be applied) for larger orders. Call 1-800-874-5755 x107 to receive a special quote.

Credit Terms
For your convenience, Visa & Mastercard are accepted for purchases. Items can be shipped UPS/RPS COD for an additional $10 charge. Credit applications can be obtained from our customer service department or on-line. All credit subject to approval for Net 30 Day terms.

Product Warranty
Breckenridge is dedicated to customer satisfaction. Any product that does not meet your expectations, fails to meet our expectations, and we will work with you to solve your problems. We warrant our products to be high quality and suitable for their stated purpose and free from defects for a period of 90 days from date of invoice. This warranty is invalid if the customer alters the merchandise or uses on any equipment for which the merchandise was not intended. Our liability is expressly limited to replacement of the defective product only and does not extend to loss or damage resulting directly or indirectly suffered by reason of the customer’s inability to use the product during the time it takes to replace the merchandise. We expressly disclaim any liability for negligence or misuse on the part of the customer or ultimate users of the merchandise.

Returned Goods
Only full case-package quantities of merchandise received within thirty (30) days will be given return approval. Approval must be obtained BEFORE making a return. We will provide a Return Authorization Number (RAN) as part of the return authorization process. Please do not return merchandise without prior approval. Requests for return of merchandise ordered in error will have a 20% restocking fee and will be assessed. Items may be returned via UPS/RPS, U.S. Mail, FedEx, etc. at the expense of the customer. In case of our error or defective product, no restocking fee will apply and ‘call-tags’ will be issued at our expense for product return.
Please call 800-874-5755 x107 before making a return.

Products not listed on the Internet may be available. If you don’t see what you need, please call 800-874-5755 x107 and ask. We’ll do what we can to source almost any product for our customers.